Terms of service
Last updated: October 21, 2026
These Terms of Service ("Terms") govern your use of naturespureblend.com (the "Site") and your purchase of products from Nature's Pure Blend LLC ("Nature's Pure Blend," "we," "us," or "our"). By using the Site or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.
IMPORTANT: PLEASE READ SECTION 18 ("DISPUTE RESOLUTION AND ARBITRATION") CAREFULLY. IT REQUIRES YOU AND US TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS EXPLAINED IN THAT SECTION.
1. Eligibility
You must be at least 18 years old (or the age of majority where you live) to make purchases or create an account. You agree to give us accurate, current information and to keep your account login secure.
2. Our products and health information
Our products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Information on the Site, in our emails, and from our team, including content from or about doctors and customer reviews, is for general educational purposes only and is not medical advice. Consult your physician before using any supplement, especially if you are pregnant or nursing, take medication (including blood pressure medication), or have a medical condition. Read all labels and use products only as directed. Individual results vary, and customer testimonials reflect individual experiences that you may not share.
3. Product safety and use at your own risk
You are responsible for deciding whether our products are right for you. Before use, read the full label, including ingredients, allergen information, directions, and warnings, and check with your physician or pharmacist about possible interactions with any medications or conditions. Do not exceed the recommended serving. Our products are intended for healthy adults 18 and older and are not intended for use by children or by women who are pregnant or nursing unless approved by their physician. Keep all products out of reach of children and store them as directed on the label.
Our products are not a substitute for prescription medication or professional medical care. Do not stop or change any prescribed medication without talking to your doctor. If you experience any adverse reaction, stop using the product immediately and contact your physician. Please also report any adverse reaction to us at support@naturespureblend.com or 831-525-0749 so we can document it as required by law.
To the fullest extent permitted by law, you assume all risks associated with your use of our products, and we are not responsible for any harm resulting from misuse, use contrary to label directions or warnings, use of products that were improperly stored or obtained from unauthorized sellers, or failure to consult a physician before use.
4. Endorsements, testimonials, and reviews
Health professional endorsements. Doctors, nurses, and other health professionals featured on the Site, in our ads, or in our marketing were compensated by Nature's Pure Blend for their time and/or received free product to try. Their statements reflect their honest opinions, findings, and experiences after trying our products. They are not your health care providers, their statements are not medical advice for you, and their participation does not mean that any hospital, practice, or institution they are affiliated with endorses our products.
Customer reviews and testimonials. Reviews and testimonials reflect the individual experiences of real customers. Results vary from person to person, and the experiences described are not a guarantee or prediction that you will achieve the same or similar results. Some customers may receive an incentive, such as a discount, free gift, or loyalty reward, for leaving an honest review; the incentive is never conditioned on the review being positive. We do not remove or suppress reviews based on whether they are positive or negative, but we may remove reviews that violate Section 10.
5. Orders, pricing, and availability
All orders are subject to acceptance and product availability. Prices, products, and promotions may change at any time without notice. We try to display products, pricing, and descriptions accurately, but errors can happen. We may correct errors and may cancel or limit any order, including orders that appear to be placed by resellers, orders with incorrect pricing, or orders we suspect are fraudulent. If we cancel an order after you are charged, we will refund the charge.
Promotions, discount codes, and free gift offers are subject to their stated terms, are available while supplies last, cannot be combined unless stated, and may be changed or ended at any time. Free gifts have no cash value.
Prices and price changes. Our prices can change at any time, including increases. The price that applies to your order is the price shown at checkout when you place it. We do not offer price adjustments or refunds of the difference if a price later goes down or a promotion starts after your purchase. When we show a "compare at," "regular," "retail," or crossed-out price, it means the price at which we have regularly offered that product for a one-time purchase on our Site; when we show subscription savings (such as "Save 20%"), the savings are measured against our current one-time purchase price. Price changes for subscriptions are handled as described in Section 6.
6. Subscriptions and automatic renewal
Some products are offered as subscriptions ("Subscribe & Save"). When you start a subscription, you authorize us to automatically charge your payment method at the price and delivery frequency shown at checkout, plus any applicable taxes and shipping, on each renewal date until you cancel. Introductory or discounted subscription pricing may change after the introductory period as described at checkout; we will notify you before any price change takes effect as required by law.
How to cancel: You can cancel at any time by logging in to your account, opening "Manage Subscription," and choosing "Cancel Subscription," or by contacting us at support@naturespureblend.com or 831-525-0749. To avoid being charged for your next order, cancel at least two (2) days before your next scheduled renewal date. Orders already processed or shipped cannot be canceled. See our Returns, Refunds & Cancellation Policy for full details. You can also skip, reschedule, or change your subscription in the Manage Subscription portal.
7. Payments, billing disputes, and chargebacks
By submitting a payment method, you confirm you are authorized to use it and you authorize us and our payment processors to charge it for your order, including recurring subscription charges until you cancel as described in Section 6. You are responsible for all charges made using your account or payment method by you or anyone you allow to use it.
Contact us first. If you believe you were charged in error, please contact us at support@naturespureblend.com or 831-525-0749 before contacting your bank or card issuer. Most billing questions can be resolved quickly, including refunds of charges made in error. You agree that subscription renewal charges made after you enrolled in a subscription and before you canceled it in accordance with Section 6 are authorized charges.
If you file a chargeback. If you dispute a charge with your bank or card issuer, we may provide the payment processor with information about the transaction, including your order details, subscription consent and enrollment records, account activity, IP address and device information, delivery and tracking confirmation, and communications with you. While a dispute is open, and after a dispute that is resolved in our favor, we may suspend or cancel any active subscriptions, cancel pending orders, and decline future orders from you. If a dispute is resolved in our favor, you remain responsible for the disputed amount. Nothing in this Section limits any rights you have under the Fair Credit Billing Act or other applicable law.
8. Shipping, address changes, and lost or stolen packages
We currently ship within the United States only. Delivery times are estimates and are not guaranteed. Shipping details, our 30-day money-back guarantee, return rules, and subscription cancellation terms are described in our Returns, Refunds & Cancellation Policy, which is part of these Terms.
Check your shipping address. You are responsible for entering a complete and correct shipping address. Orders are sent to our fulfillment center about 2 hours after they are placed. To correct an address or change an order, email support@naturespureblend.com within 2 hours of placing it. After an order has been sent to our fulfillment center, it cannot be changed, stopped, or canceled, and it will ship to the address provided. We are not responsible for orders delivered to an incorrect or incomplete address that you provided. Orders returned to us because of an incorrect address are handled as described in our Returns, Refunds & Cancellation Policy.
Delivery, lost, stolen, and damaged packages. Title and risk of loss for products pass to you when the carrier marks your package as delivered to the shipping address you provided. If your tracking shows delivered but you cannot find your package, or if your package appears lost in transit, stolen, or arrives damaged, email support@naturespureblend.com within 14 days of the delivery date (or of the estimated delivery date, for packages that never arrive) with your order number and a description of the issue (and photos, for damaged items). Replacement orders may be available at our discretion after we review the order and tracking information; replacements are not guaranteed, and we may limit replacements for repeated claims. We recommend checking with neighbors and your local post office or carrier before contacting us.
9. Authorized sellers and resale
Where to buy. Genuine Nature's Pure Blend products are sold only through naturespureblend.com, our official brand storefronts on marketplaces where the product is listed as sold by Nature's Pure Blend (such as our official Amazon store), and retailers we have authorized in writing ("Authorized Sellers").
Products from unauthorized sellers. Products bought from anyone else, including third-party sellers on Amazon, eBay, Walmart Marketplace, TikTok Shop, Facebook Marketplace, Craigslist, social media, or any other website, store, or individual, are not covered by our money-back guarantee, returns, replacements, customer support, or any other promise or warranty we make. These products may be counterfeit, expired, tampered with, improperly stored, or materially different from genuine products, and you use them at your own risk. We are not responsible for any purchase you make from an unauthorized seller.
No resale. Products purchased from us are for your personal use only. You may not resell, distribute, or list our products for sale on any website, marketplace, or store, or use our trademarks, product images, or content to sell products, without our prior written authorization. We may cancel or limit orders that we believe are intended for resale, and we may enforce our trademark and other intellectual property rights against unauthorized sellers.
10. Reviews and content you submit
If you submit reviews, photos, comments, survey answers, or other content, you confirm it is truthful, reflects your own experience, and does not violate anyone's rights. You give us a non-exclusive, royalty-free, perpetual license to use, reproduce, display, and edit that content (including your first name and last initial) in connection with our business and marketing. We may moderate or remove content at our discretion. Do not submit content that is unlawful, misleading, or includes other people's personal information.
11. Intellectual property
All content on the Site, including text, images, logos, product names, designs, and videos, is owned by or licensed to Nature's Pure Blend and is protected by intellectual property laws. You may not copy, reproduce, or use it for commercial purposes without our written permission.
12. Prohibited uses
You agree not to: use the Site for any unlawful purpose; submit false information or place fraudulent orders; resell our products without authorization; interfere with the Site's security or operation; upload viruses or malicious code; scrape, crawl, or collect data from the Site using automated means; or harass, abuse, or impersonate others. We may suspend or terminate your access if you violate these Terms.
13. Third-party services and links
The Site uses and links to third-party services (for example, payment, subscription, review, and shipping providers). We are not responsible for third-party websites or services, and your use of them is subject to their own terms and policies.
14. Disclaimer of warranties
Except as expressly stated in these Terms or our posted guarantee, the Site and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not guarantee that the Site will be uninterrupted or error-free, or that any product will achieve a particular result for you.
15. Limitation of liability
To the fullest extent permitted by law, Nature's Pure Blend and its owners, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Site or products. Our total liability for any claim related to the Site or a product will not exceed the amount you paid for the product giving rise to the claim. Some states do not allow these limitations, so they may not apply to you.
16. Indemnification
You agree to indemnify and hold harmless Nature's Pure Blend and its owners, employees, and agents from any claims, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your violation of any law or the rights of others.
17. Governing law
These Terms are governed by the Federal Arbitration Act, applicable U.S. federal law, and the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute that is not subject to arbitration under Section 18 will be brought exclusively in the state or federal courts located in Colorado, and you and we consent to their jurisdiction, except that you may bring an individual claim in small claims court as described in Section 18.
18. Dispute Resolution and Arbitration
18.1 Informal resolution first. Before starting arbitration or a small claims case, you and we each agree to first try to resolve any dispute informally. The party with the dispute must send a written notice ("Notice of Dispute") that includes the person's name, email address, phone number, order number (if any), a description of the dispute, and the relief requested. Send yours to support@naturespureblend.com with the subject "Notice of Dispute," or by mail to Nature's Pure Blend LLC, Attn: Legal, 3001 Industrial Ln, Broomfield, CO 80020. We will send ours to the email address on your account or order. For 60 days after the notice is received, the parties will try in good faith to resolve the dispute, including through an individual phone or video conference if either party requests one (you must personally attend; your attorney may also attend). Any statute of limitations and filing-fee deadlines are paused during this 60-day period. Completing this process is a condition to starting arbitration, and an arbitration demand filed without completing it may be dismissed.
18.2 Agreement to arbitrate. Except as provided in Section 18.3, you and Nature's Pure Blend agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our products, any purchase or subscription, our marketing or communications, our privacy or data practices, or any other aspect of your relationship with us, whether based in contract, statute, regulation, tort, or any other legal theory, and whether it arose before or after you agreed to these Terms ("Claims"), will be resolved by binding individual arbitration. This agreement is governed by the Federal Arbitration Act. The arbitrator decides all issues about the scope, interpretation, enforceability, and validity of this arbitration agreement, except that a court will decide (a) disputes about Sections 18.4 (Class Action Waiver) and 18.6 (Mass Arbitration), (b) whether a claim seeks public injunctive relief, and (c) whether the informal resolution requirement in Section 18.1 was satisfied.
18.3 Exceptions. Either party may (a) bring an individual claim in small claims court in your county of residence or in Broomfield County, Colorado, if the claim qualifies and stays there; and (b) seek injunctive or equitable relief in court to protect intellectual property rights. Any claim for public injunctive relief (relief intended mainly to benefit the general public, where such relief cannot be waived under applicable law) will be decided by a court only after all individual claims have been arbitrated, and the court case will be stayed until then.
18.4 Class action and jury trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only to the individual party seeking it and only to the extent needed for that party's individual claim, and may not consolidate more than one person's claims except as provided in Section 18.6. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL. If this class action waiver is found unenforceable as to any particular claim or request for relief, that claim or request (and only that one) will be severed and decided by a court in Colorado after all arbitrable claims are resolved, and it will not proceed as a class arbitration.
18.5 Arbitration rules, location, and costs. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at adr.org), as modified by this Section. A single arbitrator will decide the case. Unless the parties agree otherwise, hearings will take place by video or phone, or in the county where you live; for claims of $25,000 or less, either party may choose to have the case decided on written submissions only. Your share of filing fees will not exceed the fee you would pay to file a lawsuit in court; we will pay all other AAA filing, administration, and arbitrator fees, unless the arbitrator finds your claim was frivolous or brought for an improper purpose. Each party pays its own attorneys' fees and costs unless the arbitrator awards them under applicable law. The arbitrator may award any individual relief that a court could award, and the arbitrator's decision will include a written explanation. Judgment on the award may be entered in any court with jurisdiction.
18.6 Mass arbitration. If 25 or more similar demands for arbitration are filed against us by or with the help of the same or coordinated law firms or organizations ("Mass Filing"), the AAA's Mass Arbitration Supplementary Rules will apply, and the demands will be administered in batches of up to 50 (with one arbitrator per batch, unless the parties agree otherwise). The first batch will be selected by the parties (half each) and decided before any others are filed or assessed fees, and the parties will then attempt in good faith to resolve the remaining claims through mediation before additional batches proceed. Statutes of limitations are paused for claims in a Mass Filing while earlier batches are pending. A court may enforce this Section, including by