Additional Return & Refund Rules

• If you are returning a product because you did not like the flavor, a 25% restocking fee will apply, and shipping costs are not refundable.
• If you knowingly purchase a product despite having an allergy or a condition that prevents you from taking it, a 25% restocking fee will apply.
• If you enter an incorrect shipping address and the package is returned to us, we will attempt to notify you. If we do not receive a response within 10 business days, we will issue a refund minus a 25% restocking fee, and shipping is not refundable.
  

Subscription Cancellation Policy

Your subscription will automatically renew unless canceled. You may cancel your subscription at any time using one of the methods below.

Cancel Online (Available 24/7)

You may cancel your subscription at any time by logging into your customer account.

1. Log in to your account.
2. Navigate to Manage Subscription.
3. Select Manage.
4. Click Cancel Subscription and follow the prompts.

Customer Portal:
https://naturespureblend.com/account/login

This is the fastest and most convenient way to manage or cancel your subscription.

Cancel by Phone

You may also cancel your subscription by calling 831-525-0749 during our normal business hours. Monday – Friday: 9:00 AM – 4:00 PM MST

To protect your privacy and the security of your account, we must verify your identity before processing any account changes.

After-Hours Voicemail

If you are requesting cancellation outside of business hours, please leave the following information in your voicemail:

• Full name
• Email address associated with your order
• Order number (if available)
• Phone number associated with your account

If we are unable to verify your identity based on the information provided in your voicemail, we will make reasonable attempts to contact you using the information available to us. We are unable to process account changes until your identity has been successfully verified.

Email Support

If you email us requesting cancellation, you will receive an automated response with instructions and a direct link to our secure online subscription portal, where you can cancel your subscription 24 hours a day, 7 days a week.

For your privacy and security, we do not process subscription cancellations directly through email, as we are often unable to verify account ownership based solely on the email received. If you are unable to access your online account, please contact our Customer Support team by phone so we can assist you with identity verification.

Customer Support Email:
support@naturespureblend.com

Cancellation Deadline

Cancellation requests must be completed at least two (2) days before your next scheduled rebill date to prevent your next recurring order from processing.

Cancellation requests submitted within the two (2) day period before your scheduled rebill may not prevent the upcoming order from processing.

Processed & Shipped Orders

Once an order has been processed or shipped, it cannot be canceled or refunded.

Any cancellation request received after an order has entered processing or has shipped will apply to future recurring billing cycles.

Shipping Times